The Customer Service of the Future

🗓 November 17, 2022 🕐 2:30 pm – 6:00 pm

📍Visor.ai's headquarters (Avenida Duque de Loulé 12, 7th floor, Lisbon, Portugal)
🗨 Event presentations in Portuguese 🇵🇹

Save your Seat

Join us in this in-person event and discover how your peers are innovating in this area, what are some good practices to further delight your clients, and how far technology can go in automating conversations and workflows.

AGENDA:

2:30 - Welcome coffee & Registering
3:00 - Opening and Agenda
3:30 - APCC (Associação Portuguesa de Contact Centers) - Jorge Pires
4:00 - Millennium BCP - Guilherme Frias (Digital Transformation Leader & Product Owner)
4:30 - Coffee break & Networking
5:00 - Fidelidade - João Santos (Head of Contact Center);
5:30 - Banco BPI - Teresa Sousa (CoE for Innovation and New Business)
6:00 - 8:00 - Cocktail & Networking